Customer Service

Need help placing your order?

We are happy to help you place your order! Our agents are available 5 days a week, Monday thru Thursday 9AM-6PM EST and Friday 9AM-1PM EST.

  • Phone: 1-845-231-0511

Accepted Forms of Payment

Shopping with us is easy and secure every step of the way. For your convenience we accept the following forms of payment:

  • U.S./Canadian-based credit & debit cards through American Express, Discover, MasterCard and Visa
  • PayPal

Payment Timing

Credit Card Purchases

When you place an order, contacts your issuing bank to confirm the validity of the payment method. At this time, your bank reserves the funds until your order ships or the authorization expires. Your bank account may show the charge as “pending” or “authorized” at this stage. The actual charge will take place when your order ships. If you have multiple items in your order, you may see separate charges for some or all of your order. This is because we may ship your order from multiple locations, and charge you only for the portion of your order that ships.

PayPal Purchases

Payment timing through PayPal may vary based on your individual PayPal account. Please login to your PayPal account to view their policy directly.

Dispute a charge

If you see a charge on your credit card statement that you did not authorize, report those charges to your issuing bank as quickly as possible.  Oftentimes, such charges result from a stolen credit card or a compromised card number, and reporting the issue to your bank is the fastest and safest route to resolve.  Before reporting the charges, make sure they weren’t made by a joint account holder or other authorized user on your account.

Changing Your Order

Cancelling/Modifying an order

We work hard to ship orders to you as quickly as possible. For this reason, once an order has been placed it cannot be cancelled or modified.  Once you have received your item you may return it, with original proof of purchase, for a refund within 120 days of the purchase date.

Changing delivery information

Once an order has been placed, the delivery address cannot be changed until after it has shipped.  Once your order has shipped and you’ve received a shipping confirmation email, you may be able to make delivery changes directly with the carrier.  

CLICK HERE to change your UPS delivery

CLICK HERE to change your USPS deliveryv